Frequently Asked Questions
Booking and payment information
What is the booking procedure?
In the „Reservation” section of our website, you can make a price calculation for the period and type of room you have chosen in just a few steps. Online booking is quick and secure. If you would like a personalised offer in advance, you can send your request via our website, e-mail or phone.
How do I know that you have recorded my booking?
In all cases, the booking will be finalised by a written confirmation, which will include the services chosen, the prices and the payment terms.
How far in advance should I book?
The summer period - especially July and mid-August - is one of our busiest periods. Many of our returning guests book their next summer holiday as soon as they leave, so if you are planning to come during this period, it is worth thinking 8-12 months in advance.
Peak weekends and holiday periods (e.g. Easter, Pentecost, national holidays, long weekends) also fill up quickly.
However, it is also worth enquiring with a shorter deadline, as rooms may become available at the last minute due to cancellations or changes. Our staff will also put your request on a waiting list and notify you if the desired date becomes available.
Is it possible to accommodate multi-generational holidays or groups of friends?
Yes, one of the main missions of Zichy Experience Farm is to create shared family experiences. Our special interconnecting family rooms and spacious apartments are ideal for families with grandparents or larger families and groups of friends.
What payment methods do you accept?
The following payment options are available at the Zichy Family Experience Farm:
- OTP, MBH and K&H SZÉP cards
- Credit card payment (Visa, Mastercard and other accepted card types)
- Cash payment
- Advance bank transfer
Can I use my SZÉP card to pay for accommodation and services?
Of course! We accept SZÉP cards from all three banks (OTP, MBH, K&H). You can use the card not only to pay for accommodation, but also for catering and some of the wellness services, making it easier to plan your family holiday financially.
Where do I go if I have a question about a booking or payment?
If you have any questions about payment or prepayment, our staff will be happy to provide you with information at the time of booking or before arrival.
Cancellation and modification
What if we cancel/change our booking?
It is usually possible to modify/cancel the booking in the relevant booking interface or in the confirmation email. The cancellation conditions (including those relating to the deposit paid) are always detailed in the confirmation. For more information, you can also contact our reception staff in person at one of our direct contact points (phone +36 20 523 6000 or email info@zichyelmenybirtok.hu).
What to do if you have to cancel your trip due to illness?
For more information, please contact our reception staff directly (phone +36 20 523 6000 or email info@zichyelmenybirtok.hu).
What should I do if I have a question about my existing booking or want to make a change?
You can contact us by phone +36 20 523 6000 or by email info@zichyelmenybirtok.hu, referring to the Reservation Number in the confirmation.
Check-in and check-out
What is the hotel's check-in/check-out time?
- Érkezés (check-in): 15:00 órától
- Check-out: until 10:00
Please leave your rooms by the time indicated, so that we can welcome the next families with the usual cleanliness and care.
Possible early arrival?
Yes, subject to prior arrangement and availability, early arrival is possible. Please indicate your preference when booking. The early arrival fee is HUF 25 000 per room.
Possible late departure?
Yes, late departures are possible subject to prior arrangement and availability. Please check with reception the day before departure. The extension fee is 25 000 HUF/room until 12.00 on the day of departure.
Why do you have to leave the room at 10 o'clock?
Ugye ti is örültök neki, ha az érkezés napján 15 órakor beköltözhettek a szobátokba? A szobák előkészítéséhez nekünk is időre van szükségünk. Köszönjük megértéseteket!
Contact and assistance
Our opening hours
The hotel is open every day of the year, with a 24-hour reception service.
Our contact details
- Zichy Üzemeltető Ltd.
- 7043 Bikács, Kistápé-Liget 633/3. hrsz.
- Phone +36 20 523 6000
- E-mail: info@zichyelmenybirtok.hu
- Web: https://zichyelmenybirtok.hu
What if I have left a personal item on the Experience Farm?
If you find that you have left personal belongings at the Zichy Family Experience Farm after you have left, please contact us by e-mail or phone. Our Housekeeping team will check the lost property records and if the item you are looking for turns up, we will arrange the details of its return.
The following information is required for delivery:
- Name
- exact postal address
- phone number
There are two ways to return found objects:
- as a cash on delivery parcel, or
- at a pre-agreed and arranged delivery cost.
The cost of postage depends on the size and weight of the parcel, so it will be agreed in advance.
If you are our guest again within 3 months, you can collect the item in person at the reception.
Where do I report a complaint?
Please contact our receptionist first, who will try to find a solution to your problem. If the solution is not acceptable to you, you can make a written complaint, which will be investigated in accordance with the provisions of the GTC. The right to complain will cease once you have checked out and left.
Getting here and parking
Where is the hotel located?
Our hotel in Tolna county is located on the Zichy estate, the exact address of which is H-7043, Bikács-Kistápé Liget 633/3.
Is parking on the estate resolved?
Within the Zichy Family Experience Farm we provide open, free parking for our guests. The parking lot is located within the property, so arrival and unloading of luggage is convenient.
Is it possible to charge an electric car?
Yes, there are a limited number of electric car charging facilities at the Experience Farm, for a fee. Please let us know before your arrival so that we can accommodate you, subject to availability.
Baby-friendly hotel facilities: room and security
How safe is the property for young children?
At the Zichy Family Experience Farm, we pay special attention to creating a family-friendly and safe environment. The following solutions help you to relax:
- Child-proof sockets in rooms and playgrounds
- Security door lock
- Safety balcony bar
- Hotel shop, where we try to find a solution for every situation
Parents are requested to supervise their children in all cases when using the common areas.
How baby-friendly and suitcase-friendly is the equipment?
Part of the concept of the Experience Farm is to take the logistical burden off parents' shoulders. As a thoughtfully designed baby-friendly hotel, we provide over 50 facilities:
STANDARD EQUIPMENT
- Baby cot with baby linen (available upon request)
- Fall arrester (available upon reservation)
- Diaper sheet (available upon reservation)
- Entrance door security lock
- Safety balcony bar
- Childproof socket locks (in rooms, playgrounds)
- Toilet restrictor
- Toilet performer
- Bili
- Additional bed
LIMITED NUMBER AVAILABLE
- Baby watch
- Bottle warmer
- Night light
- Bath tub with stand
- Dressing gown for children
- Folding pushchair
Is there a separate climbing mat in the room?
No separate climbing mats are provided in the rooms. For young children of crawling and exploring age, we recommend the use of the property's indoor play areas (e.g. the Forest Cave and the Wild Playground), where they will find a safe, purpose-built environment.
Do you have corner protectors?
The rooms are designed with safety in mind (child-proof sockets, safety door and balcony locks), but no special corner guards have been installed. If there are any specific safety needs due to the age or mobility of the child, please let us know when booking and we will do our best to help.
Is there a fridge in the room?
Yes, a mini-fridge is available in the rooms for storing small snacks and drinks.
In addition, our Baby-Mama kitchen also has a separate fridge for families with young children, so baby food and special needs food can be conveniently stored.
Is there a pushchair transport on the estate?
Areas accessible by pushchair are provided, but due to the natural character of the area, uneven ground may be present in some parts.
Is it possible to rent a kangaroo baby carrier?
There is currently no kangaroo baby carrier available for hire, so please bring your own if you need one.
Baby-friendly services of the hotel: meals
What is included in the half board?
Half-board at our hotel includes a buffet breakfast and buffet dinner.
What benefits do children receive?
At the Zichy Family Experience Farm, children under 7 are looked after all day. In addition to the half board service, we also offer a „children all inclusive” service, which provides age-appropriate snacks throughout the day. At the children's counter you can find, among other things, yoghurt, baby food, biscuits, snacks and snacks. The range may vary depending on the selection available on the day.
How much attention did you pay to the children at mealtimes?
For the little ones, there's a dedicated kids' buffet, kids' menu and freshly made baby food, so you can choose from safe and healthy options while you're feeding your baby.
Is it possible to heat and store baby food?
Yes, for families with small children, there is a Baby-Mama cottage available during the day. Here you can use the following equipment:
- Microwave oven
- Refrigerator
- Bottle warming
- Possibility of food preparation
- Nasal aspirator (1 piece) - The nasal aspirator connector can be purchased in the shop.
Please use the equipment as intended and with consideration for other families.
What resources and facilities do you provide for children's meals?
We have also thought about the comfort of our youngest guests in the restaurant.
The following tools are available:
- Feeding chair
- Child booster seat
- Dinner set for children
- Children's cutlery
- Prefix
Besides:
- A separate children's menu to help you choose
- Baby food provided on request
Do you take special dietary needs into account?
Yes, our restaurant strives to provide a suitable alternative for guests with special dietary requirements (e.g. gluten-free, lactose-free, vegetarian). Please make your special dietary requirements known at the time of booking so that we can prepare for your arrival.
Important information:
- Our kitchen also prepares dairy, egg, gluten, peanut and other allergen-containing dishes. We cannot guarantee the complete exclusion of cross-contamination.
- The gluten-free bakery and some of the free products come from certified external suppliers and are served in packaged form.
- In case of severe allergies, please contact us in advance.
Wellness services at the hotel
When is the wellness open?
The opening hours of Harmatliget Wellness are 08:00-20:00.
Can the wellness area be used with children?
Yes, we have created safe wellness experiences and pools for children of all ages. The associated wellness areas are family-friendly.
What wellness services are available?
The following services are available in our Harmatliget Wellness area:
- 32 °C large pool with adventure elements
- 34 °C adventure pool
- 36 °C indoor and outdoor jacuzzi
- 36 °C children's pool
The following services are available at Herba Sauna World:
- Finnish sauna
- Infrared sauna
- Aroma sauna
- Steam cabin
- Salt room
Are there massages?
Yes, massage services are available at Harmatliget Wellness. Treatments and durations are available according to the current massage list available on site. Advance booking is recommended.
Programmes at the farm
What makes an experience estate different from an average wellness hotel?
The Zichy Family Experience Farm is more than a hotel: it is a 12-hectare recreational space close to nature, where wellness, animal farm, outdoor adventures and themed children's programmes are all part of the same package.
What makes the Zichy Experience a family-friendly experience, and how does the world of BoriBari and Bertold fit in?
A stay at the Zichy Family Experience Farm is a relaxing holiday for all ages, from the very young to grandparents. The world and spirit of BoriBari and Bertold permeate the entire estate, with outdoor and indoor playgrounds, an arcade, playful nature trails, a world of animals and children's activities led by animators.
Are there animation and organised children's activities?
We organise regular animator programmes and creative craft activities on the estate. The programme can vary depending on the time of year and seasonal themes.
What indoor play and activities are there for children?
The indoor spaces of the Zichy Family Experience Farm are a great place to relax even in bad weather.
Children are welcome at the following locations:
- Forest Cottage - a quiet playhouse for quieter activities
- Wilderness Player - a large player that encourages active movement
Also available:
- Board and logic games
- Library, cinema room
- Billiards, table football, ping-pong
What outdoor play and activities are there for children?
The outdoor world of the Zichy Family Experience Farm is all about moving close to nature, exploring and sharing experiences.
- Playgrounds for different age groups feature elements made of natural materials to improve movement and balance, climbing frames, slides and skill games.
- The farm also has a petting zoo and a petting zoo, where children can learn about the world of pets and be fed or stroked by an animator.
- A nature trail, a motor skills course, and joint sports and animation programmes (e.g. giant chess, ball games, outdoor team games) offer fun for all ages.
Can we meet animals on the estate?
Yes, at the Zichy Family Experience Farm, guests can also get acquainted with various backyard animals found in the Carpathian Basin. Petting zoo, pony rides, animal feeding, thematic and educational programmes are waiting for children and families. In all cases, direct contact with the animals is under parental supervision.
Please follow the instructions of the staff and the information notices posted around the animals. For the safety of the animals and the well-being of guests, please feed the animals only at the designated times, under professional supervision, and avoid disturbing the animals or approaching them independently. Thank you for joining us in caring for the wildlife on the property!
What can you do on the estate in bad weather?
Our family-friendly adventure hotel is 4-seasonal, so there's plenty of indoor recreation, rain or shine. Children can enjoy age-appropriate playrooms with both quiet activities and active forms of exercise. The BoriBari and Bertold club rooms offer fun activities together with the Bori Bari story world, creative crafts and a variety of games. In the indoor wellness area, a salt room, aroma sauna, baby pool and large pool with water toys ensure a recharging experience.
Health protection in the hotel
How do we protect the health of our guests, especially children?
At the Zichy Family Experience Farm, family-friendly environment includes a conscious hygiene policy. As many young children stay on the property at the same time, we pay special attention to the cleanliness of the rooms and common areas throughout the year.
During periods of high infection (autumn-winter months or when there are more frequent outbreaks of illness nationwide), we follow an even stricter hygiene protocol. However, it is important to know that the flow of guests is constant and the incubation period of diseases varies, so their complete elimination cannot be guaranteed.
If we become aware of an outbreak of disease on the farm, we will act according to the following principles:
- In order to protect the community, we ask the guest concerned to avoid using the common areas, in particular the spa, the restaurant and the playgrounds, if possible.
- We carry out enhanced disinfectant cleaning in rooms and high-traffic areas, with particular emphasis on frequently affected surfaces.
- Small mobile toys in indoor play areas are temporarily taken out of use and disinfected if necessary.
- Hand disinfection stations are available at several points throughout the Experience Farm.
What to do if a family member falls ill before departure?
If you have symptoms of illness in your family before you set off, please do not set off for the protection of the community. Our staff will be happy to help you arrange further arrangements. In all cases, any rebooking or crediting of the amount paid will be subject to the cancellation and payment conditions agreed at the time of booking. Please contact us so that we can find the best possible solution together.
What should you do if you get sick during a break?
If you develop symptoms of illness during your stay, please refrain from using the common areas - especially the wellness, restaurant, playgrounds and organised activities - if possible, to protect other guests.
In all cases, please inform our reception staff, who will provide information about available medical care, help you to contact the paediatrician on duty if necessary and support you in organising your room meals.
Our aim is to provide a safe and supportive environment for families in these situations.
Hotel facilities and conditions
Is there Wi-Fi in the hotel?
Yes, we offer unlimited, free Wi-Fi access for our guests throughout the entire Zichy Family Experience Farm. The network is available both in the rooms and in the common areas.
Is the hotel air-conditioned?
Our guest rooms and common areas are equipped with air conditioning.
Where can you smoke on the estate?
Smoking is not allowed in the rooms, balconies, indoor and outdoor common areas of the Zichy Family Experience Farm. Smoking is only allowed in designated outdoor areas. Thank you for your cooperation in maintaining a family-friendly, clean and healthy environment.
Can we bring our pet with us?
Unfortunately, we cannot accept pets brought by guests at the Zichy Family Experience Farm. Our property has its own animal farm, so for the safety of guests and animals, and to maintain a peaceful environment, pets cannot be accommodated.
Is there an e-bike rental facility on the estate?
We do not currently offer an e-bike rental service at the Experience Farm.