Terms and Conditions - Zichy Experience Farm

General Terms and Conditions

1. Scope

1.1. Personnel and scope

1.1.1 These general terms and conditions (hereinafter: GTC) of the Zichy Family Experience Estate (hereinafter referred to as: Hotel) to all guests of a hotel or restaurant, whether private individuals, legal persons or unincorporated organisations (hereinafter: Guest) applies to accommodation, restaurants and other services generally related to the provision of accommodation.

1.1.2 Unless otherwise agreed in writing, these GTC also apply to long-term seasonal price agreements with wholesalers and travel agencies that provide the Hotel's services to third parties via the Internet and other means. Travel agencies and wholesalers are only entitled to sell via the Internet if they have signed a separate agreement to this effect.

1.1.3 By signing the registration form at the time of check-in at the Hotel, the restaurant guest by using the service, and other Customer parties by entering into individual contracts, the Customer acknowledges these GTC. The Hotel shall consider any agreement between the Customer and the Hotel, whether verbal or written, concerning a reservation as an individual contract.

1.1.4 Hotel and the Customer shall accept scanned electronic versions of the Contracts, signed or electronically signed, as a document with the same probative value as the original.

1.2. Temporal scope

1.2.1 Hotel may unilaterally amend these GTC at any time, but shall notify Customers with an existing individual contract in writing of the amended GTC at least 15 (i.e. fifteen) calendar days before the amendment is due to enter into force, by sending the amended GTC or, at Hotel's option, by sending a notice that the amended GTC are available for inspection on Hotel's website.

If the Customer does not object within 15 (fifteen) calendar days of the notification, the new GTC shall be deemed to be accepted by the Customer.

1.2.2 If the Customer objects or objects to the amendments, the Hotel shall be entitled to terminate the individual contract concluded with immediate effect within 5 (five) working days of receipt of the objection or objection.

If the Hotel does not exercise its right of termination within 5 (five) working days of receipt of the objection, the individual contract shall be governed by the contents of the GTC prior to the amendment.

1.3 Unless otherwise agreed in writing between the Customer and Hotel in an individual agreement, the provisions of these GTC shall prevail.

2. Contract, contracting parties, liability

2.1 If the order for the services of the Hotel is placed directly with the Hotel by the Guest or his/her representative, the Guest is the contracting (and also the party obliged to pay) party - hereinafter referred to as the Customer.

2.2. Mediator - the Intermediary shall be deemed to be the contracting party (and the party liable to pay), i.e. the Customer. The Hotel is not obliged to verify whether the Intermediary is legally representing the Guest.

2.3 If an Order for the Hotel's services is placed by a third party on behalf of and at the expense of the Guest, the third party, hereinafter referred to as the "Third Party", shall be deemed to be the Delegated to - must provide Hotel with credible proof of their capacity as a proxy. In such cases, the Guest shall be the Contracting Party and the party liable to pay.

2.4 If the Customer is not the same as the Guest, they shall be jointly and severally liable to the Hotel for the performance of all obligations under the contract.

2.5 The Customer shall be liable for the payment of any additional services used by its participants and shall be liable for any damage caused by its employees, assistants, participants or itself to the venue building or its fixtures and fittings.

2.6. Binding nature of the offer

2.6.1 Unless otherwise agreed in writing, in the case of an individual accommodation order, i.e. a maximum of 9 (nine) rooms booked for the same date, the Hotel will send a written offer to the Customer within 24 (twenty-four) hours on working days of the Customer's verbal or written request for an offer.

If no specific written Purchase Order is received within 48 (forty-eight) hours of the offer being sent, Hotel's obligation to bid shall cease.

The Contract is concluded upon written confirmation of the Customer's written order by the Hotel. Verbal orders, amendments or verbal confirmations shall not constitute a contract.

2.6.2 In the case of group bookings, i.e. 10 (ten) or more rooms for the same date or event services, the Hotel will send a written offer within 24 (twenty-four) hours on working days of the Customer's written request for a quotation.

2.6.3 Unless otherwise specified in the individual offer, Hotel shall set a 14 (fourteen) calendar day time limit for the offer of the contract sent to the Customer. If the contract signed by the Customer has not been received by the Hotel by 24.00 hours on the last day of this period, the offer shall be invalid.

The contract is concluded by the signature of the Customer and the Hotel, i.e. the contracting parties.

2.6.4 Hotel excludes the acceptance of its offer by the Customer with a different content. If the Customer sends an order to Hotel with a content that does not correspond to the offer, the Parties shall interpret this as meaning that the Customer has requested a new offer and Hotel shall be free to decide on the terms of the new offer, on the basis of which the Customer may send an order to Hotel as before.

3. Quality of services, prices, payment

3.1 The Hotel is obliged to provide the services requested by the Customer on the spot and falling within the scope of its services. The Customer shall order telephone, internet, TV and parking services on his own initiative. By completing the registration form at check-in and by signing the individual contracts, the Customer accepts the use of these services on an impulse basis.

3.2 The Hotel is entitled to subcontract certain of its services and to provide such services on an intermediated basis. In particular, for TV, telephone, internet and certain massage services, the Hotel shall provide an intermediated service. In the event that these services cannot be used due to a fault on the part of the service provider, no compensation shall be payable.

3.3 In the event of overbooking or temporary operational problems, the Hotel is entitled to subcontract its services to another hotel of the same or higher category (booking out), in which case the services are also provided through an intermediary. In this case, the Hotel will provide the Customer with a return shuttle service, but the Customer will be obliged to pay the Hotel the price stipulated in the contract.

3.3.1 If the Hotel offers the Customer a substitute accommodation of the same or higher category and the Customer accepts it, the Customer may not subsequently claim compensation from the Hotel.

3.3.2 If the Customer does not accept the replacement accommodation offered, the Customer shall also not be entitled to claim compensation from the Hotel.

3.4 The Customer shall pay the agreed price for the Services to the Hotel after the use of the Services, prior to leaving the Hotel. The Hotel shall be entitled to authorise the Customer to make payment in arrears, subject to a prior credit check.

3.5 Within 12 (twelve) months from the conclusion of the contract, any price changes are excluded, except in the case of changes in taxes (e.g. VAT, IFA). Hotel is entitled to pass on to the Customer any additional costs resulting from changes in the tax legislation in force, by informing the Customer at the same time.

The Hotel reserves the right to increase the price after the one-year period mentioned above. The Hotel is free to change its publicly advertised (non-contracted) rates without prior notice.

3.6 If the Hotel orders or commissions technical, engineering or other services from third parties for the Customer, it shall always do so for the Customer's benefit (intermediated services). The Customer shall be responsible for the fair and proper use and proper return of the equipment used and shall indemnify the Hotel against any claims by third parties arising from the transfer of such equipment.

3.7 Unless otherwise agreed in writing in the individual contract, invoices issued by the Hotel in Hungarian Forint shall be payable in cash or by bank/credit card on the day of issue, or, if a subsequent transfer is permitted, within 10 (ten) calendar days of issue, without any deductions, in Hungarian Forint (HUF) or in the currency specified in the contract.

The conversion rate for room rates is the exchange rate of the Bank of Hungary on the day of arrival. The exchange rate for F&B prices (e.g. food, drinks, banquet room rates, equipment rental) may differ. In the event of late payment, the Hotel is entitled to charge interest on late payments at twice the base rate of the Central Bank of Hungary from time to time. In the case of a deposit or advance payment, the deposit or advance payment and the final invoice may only be made in the same currency (e.g. either both payments in HUF or both payments in EUR).

3.8 Payment shall be made by bank transfer to the Hotel's HUF/EUR/USD bank account with the following bank, indicating the title of use:

Managing bank: Raiffeisen Bank Zrt.
Address: 1133 Budapest, Váci út 116-118.
Bankszámlaszám: 12001008-02090340-00100001
IBAN: HU33 1200 1008 0209 0340 0010 0001
Swift code: UBRTHUHB

3.9 The Hotel shall be entitled to request from the Customer an appropriate amount of security (e.g. credit card guarantee, i.e. credit card pre-authorisation, advance payment, deposit, insurance, security deposit, security deposit, guarantee, etc.), the amount and payment deadline of which shall depend on the respective order (e.g. number of guests) and shall be specified in the respective individual contract. The granting of a credit card guarantee also implies the authorisation for the Hotel to request a pre-authorisation for the card and to temporarily block the amount agreed as a guarantee on the card.

3.10. Unless otherwise agreed (e.g. amendment of the contract prior to the execution of the Hotel), the invoice will be issued on the basis of the data of the Contracting Party signing the contract. The Hotel shall not be obliged to change the paying party and issue a new invoice after performance and issue of the final invoice.

3.11 The Hotel's half-board meals and à la carte meals and drinks in the restaurant and bar are subject to a service charge of 15% (fifteen percent).

3.12. For any payment method, all costs related to the payment shall be borne by the Customer. In case of online booking on the website of the accommodation, the payment of the reservation value can be made by the methods indicated below:

Online payment by credit card: OTP SimplePay
Accepted credit cards: Maestro, MasterCard, Visa, Visa Electron, Diners Club, American Express
Online payment by SZÉP card: OTP SZép Kártya, MKB SZép Kártya, K&H SZÉP Kártya.

3.13. Pets

The hotel does not accept pets in the hotel rooms.

3.14. Children

Unless otherwise agreed by the Parties in a specific agreement:

Children 0-3 years stay free of charge in the same room as their parents.
Between 4-6 years: 25%
7-11 years: 50%
Over 12 years: 85% (extra bed)
Children over 12 years of age are charged the same price as adults for half board and accommodation in a full-bedded room.

The Guest is responsible for ensuring that children under the age of 16 (sixteen) are only under the supervision of an adult.

3.15. If Hotel and a third party (Intermediary or Authorised Agent) have agreed on an intermediation fee (commission), the payment of this fee (commission) is subject to the Customer (the payee) fulfilling all its contractual obligations (in particular payment). The Hotel shall pay the brokerage fee/commission only against the third party's invoice within 15 (fifteen) banking days of receipt of the invoice. Unless otherwise agreed, the brokerage fee/commission shall be based on the net room rate (excluding VAT, IFA) and breakfast.

The method of payment is mainly by offsetting against any third party debt owed to the Hotel by whatever legal basis. If the third party does not have a debt, the Hotel will pay the fee/commission either by direct bank transfer or by transfer through the WPS/Trust intermediary system, at its option. Unless otherwise agreed, the Hotel will not pay any fee/commission for penalties (no-shows and late cancellations).

4. Termination and withdrawal by the Hotel

4.1. The right of ordinary termination of the hotel is excluded.

4.2 Hotel may terminate the contract in writing with immediate effect and claim damages in the following cases of breach of contract by the Customer:

4.2.1 If the deposit or other security has not been paid by the deadline set by the Hotel. If the Customer has already paid a deposit and/or security deposit, the Hotel shall be entitled to offset against the amount of the deposit and/or security deposit the amount of the penalty that would have been due to the Hotel if the Customer had cancelled the order.

4.2.2 If the Guest makes improper use of or causes damage to the room or the various service areas.

4.2.3 If the Guest is under the influence of alcohol or drugs, intentionally or with gross negligence violates the Hotel's safety, fire safety and other regulations, behaves in a rude, threatening, disturbing or immoral manner towards Hotel employees or other Guests, or engages in other unacceptable behaviour, or suffers from a communicable disease.

4.2.4 If bankruptcy, liquidation, winding-up, compulsory liquidation or any other proceedings for the winding-up of the Customer have been instituted against the Customer.

4.2.5 If there is a change in the management or ownership structure of the Customer's company or other organisation.

4.3 The Hotel shall be entitled to withdraw from the contract for good cause, in particular, for example, if: due to vis major or other external, unavoidable reasons beyond the Hotel's control, the performance of the contract becomes impossible.

4.4 If the Hotel wishes to exercise its right of withdrawal, it shall immediately notify the Customer in writing and shall repay to the Customer within 15 (fifteen) calendar days any advance payment, other security, etc. received from the Customer. However, any further claims for damages and compensation by the Customer shall be excluded.

4.5 The Hotel excludes its liability to the Customer who is not a consumer (natural person) for damages caused by a slight negligent breach of contract, and its liability for damages caused by a gross negligent breach of contract is limited to the net contractual amount payable by the Customer.

5. Cancellation of the order by the Customer

5.1 The Contracts (including in particular the Accommodation and Event Services) are for a fixed term. Individual contracts may only be amended in writing with the agreement of both parties. Unilateral amendments or additions made by the Client or the Guest are invalid.

5.2 Hotel rooms can be occupied from 14:00 on the day of arrival and must be vacated by 10:00 on the day of departure.

5.3 If the Customer or the Guest unilaterally decides to extend the service period, this may only be done with the prior written consent of the Hotel. In such a case, Hotel shall be entitled to demand payment by the Customer of the consideration for the Services for the originally contracted period before agreeing to extend the period of the Services.

5.4 The Customer may cancel the services ordered in the contract or parts thereof at any time by written notice, but in any case, except in the cases provided for in clause 5.6, the Customer shall compensate the Hotel for any damage suffered. The Customer shall also be liable to pay the cancellation fee (cancellation penalty) set out in the ad hoc contract, which shall be linked to the time and extent of the cancellation.

5.5. Unless otherwise agreed in writing, the cancellation period is penalty-free for individual accommodation, i.e. up to 9 (nine) rooms booked for the same date:

for travel agency and wholesaler Customers: 10 days before arrival.
for other corporate or natural person Customers: 10 days before arrival.

5.6 If the Customer does not cancel the reservation by the no-fee cancellation deadline and does not use the service (no show), or cancels the reservation after the cancellation deadline, the Hotel is entitled to charge a penalty according to the cancellation conditions agreed at the time of booking, unless otherwise provided for in the individual contract.

5.7 If the Customer or the Guest unilaterally decides to leave the room earlier than the agreed time, the Hotel is entitled to the full price of the contractually agreed service. This does not preclude the right of the Hotel to resell the room which has been vacated prematurely.

5.8 If the performance of the contract becomes impossible due to force majeure or other external reasons beyond the Customer's control, the Customer shall be entitled to withdraw from the contract without paying a cancellation fee. The Customer shall be obliged to provide credible evidence of the existence of the Vis major or other cause when giving notice of cancellation, and the Hotel will only accept as credible evidence from a public and official source (e.g. official travel restriction issued by the Ministry of Foreign Affairs of the country concerned, airline flight cancellation notice, etc.).

6. Technical equipment and connections

6.1 The Customer may connect its own electrical equipment to the Hotel's network only with the prior written consent of the Hotel. The Customer shall bear the costs of repairing any malfunction or damage resulting from the use of such equipment.

6.2 The Hotel has the exclusive right to rent audiovisual equipment and provide complex AV services on the Hotel premises through its contracted partner. The Customer may only use external AV equipment and use external services:

if you want to use your own audiovisual equipment and services (not equipment rented or services ordered from another Hungarian service provider) or
Hotel is unable to provide the quality or quantity of equipment or services requested by the Customer, or
with the prior written consent of the Hotel.

6.3 The provision of technical equipment without complex services shall be considered as an intermediate service and shall be invoiced as such.

6.4 The subcontracted complex contractor work, i.e. the audiovisual planning and execution of an event, shall be invoiced as an audiovisual service.

7. Other rules

7.1 The Hotel reserves the exclusive right to serve all food and beverages. The Customer or Guests shall not bring any food or drink onto the Hotel premises without the prior written consent of the Hotel. Under no circumstances may home-made food or drink be brought into the Hotel premises.

7.1.1 The Hotel shall not be liable for any health, hygiene or other risks arising from the breach of the above provisions, nor for any damages resulting therefrom, for which the Customer or the Guest shall be liable.

7.1.2 For buffet meals, the Hotel will keep the food on the buffet table for a maximum of 3 hours to ensure that it remains of a satisfactory quality and that the Hotel complies with the relevant HACCP requirements.

7.2 The import and display of decorative materials and accessories or other items requires the prior written consent of the Hotel. Decorative material must comply in all respects with fire regulations.

7.3 Nails, screws and glue may not be used to attach objects to the walls or ceilings of event rooms or other hotel areas. The Customer shall be liable for any damage caused. The Customer shall consult the Hotel in writing prior to any planned decoration of the Hotel premises to ensure compliance with fire and safety regulations.

7.4 All items brought in must be removed immediately upon completion of the event, unless otherwise agreed in writing. Otherwise, the Hotel reserves the right to arrange for the removal and storage of any items left behind at the Customer's expense, risk and expense.

7.5 The Customer shall be responsible for the safekeeping of any exhibits or other personal items brought into the Hotel in all event rooms and venues. The Hotel shall not be liable for any loss, damage or destruction of such items, unless the damage is due to the wilful misconduct or gross negligence of a Hotel employee.

7.6 The prior written consent of the Hotel is required for any advertisement, invitation, invitation to a presentation or sales event, or similar, in a newspaper, mentioning the Hotel by name, including a photograph. If such publication is made without such permission and is prejudicial to the material interests of the Hotel, the Hotel shall be entitled to cancel the event.

In such a case, the Customer shall bear the costs and possible damages.

7.7 If the Customer invites photographers or film makers to film the event, the Customer shall notify the Hotel's marketing department in writing at least 5 working days in advance and shall comply with the Hotel's special conditions.

8. Final provisions

8.1. Data protection

In such a case, the Customer shall bear the costs and possible damages.

8.2. Registered trademarks of Zichy Family Experience Farm

8.2.1 The Customer and the Guest shall only be entitled to use them temporarily in connection with the ordered service with the express prior written consent of the Hotel.

8.2.2 In the event of unauthorised use of a trade mark, the proprietors of the trade mark shall be entitled, individually and jointly, to take action against the unauthorised user for infringement of the trade mark.

8.3 Neither Party shall be liable for any failure to perform or for any incomplete or delayed performance of its obligations under this Agreement due to force majeure. Any event affecting the performance of the Contract which is beyond the control of the Parties shall be considered Force Majeure for the purposes of this Agreement.

For the purposes of clauses 4.2 and 5.8 of these GTC, an external, irresistible (Vis major) cause shall be deemed to be, in particular, but not exclusively, e.g. natural disasters, fire, explosion, strike, interruption of the Internet system, etc., in respect of which the Parties shall bear their own costs and damages.

8.4 If the Guest falls ill during his/her stay at the Hotel and is unable to provide adequate medical care for himself/herself, the Hotel will offer medical assistance. In the event of the Guest's possible illness and/or death at the Hotel, the Hotel may claim appropriate compensation from the Guest's relative, heir or the bill payer.

8.5.The provisions of the current Hungarian Civil Code (currently Act V of 2013 on the Civil Code, hereinafter referred to as the "Civil Code") and the applicable Hungarian legislation shall prevail with respect to the issues not or not sufficiently regulated in these GTC.

8.6. Complaints handling

8.6.1 During their stay at the Hotel, the Guest has the right to complain about the provision of services, which they may do in writing or by recording a verbal complaint. The Guest's right to lodge a complaint ceases after check-out from the Hotel.

8.6.2 The Hotel is obliged to investigate the Guest's written complaint in accordance with the applicable consumer protection regulations, to provide a written response and to initiate the necessary steps to deal with the complaint.

8.7. Place of performance

8.7.1 Unless otherwise agreed by the Parties, the place of performance shall be Zichy Family Experience Estate.

8.7.2 Settlement of disputes: the Hotel will attempt to settle any disputes primarily out of court and will only resort to the competent court under the Civil Code if this is unsuccessful.

8.8 If any provision of these terms and conditions is invalid, this shall not affect the validity of the remaining provisions.

8.9 Hotel's liability for damages

8.9.1 The Hotel shall be liable for any damage caused to the Guest by the Hotel or its employees or agents within the Hotel.

8.9.2 The Hotel's liability does not extend to damage caused by any cause beyond the control of the Hotel or its employees or agents, or caused by the Guest.

8.9.3 The Service Provider may designate places in the hotel where the Guest is not allowed to enter. The Hotel shall not be liable for any damage or injury caused in such places.

8.9.4 The Guest must report any damage suffered by him/her immediately.

8.9.5 The Hotel shall also be liable for any loss, destruction of or damage to the Guest's belongings which the Guest has placed in the place designated or normally designated by the Hotel or in the Guest's room, or which the Guest has handed over to an employee of the Hotel whom the Guest has deemed entitled to receive the belongings. The Hotel shall be liable to pay compensation up to a maximum of 50 times the daily room rate. Any limitation or exclusion of liability exceeding this amount shall be null and void. 6:369.§ (1))

8.9.6 The Hotel shall be liable for securities, cash and other valuables if the Hotel has received the item for safekeeping or refused to receive it for safekeeping. In this case, the burden of proof shall be on the Guest. 6:369.§ (2))

8.10. Hotel excludes the following provisions of the Civil Code. 6:63 (5), so that the custom and practice of their previous business relationship and the business practices do not become part of the individual agreement.

8.11. By concluding the individual agreement, the Parties certify that they have read and interpreted the provisions of these GTC when considering the offer, that they have individually negotiated with each other all the data and conditions they consider necessary and that they have accepted the provisions contained therein.

8.12. By signing/establishing the individual agreement, the Parties declare that the provisions of the Civil Code. 6:78 (2) of the Civil Code, this GTC does not contain any terms that deviate substantially from the usual contractual practice, from the legal provisions applicable to the contract or from any terms of the contract previously applied between the Parties. Any deviating terms have been set out in the individual agreement and expressly accepted.

8.13. Hotel details

Zichy Family Experience Farm
Company name: Zichy Üzemeltető Korlátolt Felelősségű Társaság
Company's registered office: 7043 Bikács, Kistápé-Liget 633/3. hrsz.
Company registration number: 01-09-448573
VAT number: 32901096-2-17
E-mail address: info@zichyelmenybirtok.hu

Start of validity: 1 May 2026.